World Leader in Enterprise Workforce Optimization Solutions, Alvaria, Welcomes Senior Operating Business Executive Frank Ciccone, Chief Revenue Officer

WESTFORD, Mass.–(BUSINESS WIRE)–#CloudContactCenter–Alvaria, Inc. is pleased to announce Frank Ciccone has been named Chief Revenue Officer. In this role, Frank is responsible for leading go to market activities.

Frank brings a history of success in optimizing strategy, organizations, and go-to-market models that enable significant growth. He has extensive experience in identifying, creating and managing new market opportunities with disruptive technologies and movement to SaaS delivery models with a proven track record of creating significant growth across both channel and direct sales.

Before joining Alvaria, Frank served as Senior Vice President and General Manager for North America at a global business communication organization where he was responsible for sales and delivery of product and professional services across all customer segments and channels – both direct and partner led. He was instrumental in leading their transformation from a premise-based hardware company to a cloud first software and subscription firm. Additionally, he played a role in significant increases in partnerships and driving sales through channel opportunities.

“As our organization transitions into a true ‘best-fit’ customer solution across public SaaS, private cloud and on-premises software, there is no doubt Frank is the right person to lead our go to market strategies and to grow our channel and partner-based sales,” Said Jeff Cotten, Alvaria Chief Executive Officer.

“I am thrilled to be a part of Alvaria,” said Frank Ciccone. “I am looking forward to executing a new growth strategy that will help our customers and partners meet their goals and objectives.”

About Alvaria

Alvaria was founded through the merger of Aspect Software and Noble Systems. We are the world leader in enterprise-scale customer experience (CX) and workforce engagement management (WEM) solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy. ALVARIA™. Reshaping Customer Experience™. For more information, please visit


Colleen Sheley, SVP Global Marketing, Alvaria, Inc.