BOSTON–(BUSINESS WIRE)–Plymouth Rock Home Assurance Corporation has appointed Rachel Switchenko as its Vice President of Customer Solutions, effective immediately. Switchenko, who previously directed customer care for Plymouth Rock’s Independent Agent auto business, is responsible for both customer service and underwriting for the Home group.
“Rachel has proven to be an excellent leader on the auto side of Plymouth Rock, where she excelled at both improving customer service and nurturing her team,” commented Bill Martin, President and CEO, Plymouth Rock Home Assurance Corporation. “We’re excited to have her bring an industry-leading approach in customer service to the Home group.”
Prior to joining Plymouth Rock, Switchenko spent 11 years at Liberty Mutual Insurance, where she worked in accounting and data analytics before becoming the Director of Call Center Operations for both the Liberty Mutual and Safeco brands. Switchenko is a graduate of the University of Rhode Island and holds an MBA from Northeastern University.
“We want to be the insurer of choice for our agents and customers, serving as experts in our industry and driving change in the evolution of service with care, collaboration and expertise,” said Switchenko.
About Plymouth Rock
Plymouth Rock was established to offer its customers a higher level of service and a more innovative set of products and features than they would expect from an insurance company. Plymouth Rock’s innovative approach puts customers’ convenience and satisfaction first, giving them the choice to do business the way they want—online, with a mobile app, by phone, or by contacting their Plymouth Rock agent. Customers can chat, text, or email to get answers quickly and easily. Plymouth Rock Assurance® and Plymouth Rock® are brand names and service marks used by separate underwriting, managed insurance, and management companies that offer property and casualty insurance in multiple states. Taken together, the companies write and manage more than $1.7 billion in auto and home insurance premiums across Connecticut, Massachusetts, New Hampshire, New Jersey, New York, and Pennsylvania.
Each underwriting and managed insurance company is a separate legal entity that is financially responsible only for its own insurance products. You can learn more about us by visiting plymouthrock.com.
Public Relations and Communications Specialist