IDC FutureScape: Top 10 Predictions for the Future of Work

NEEDHAM, Mass.–(BUSINESS WIRE)–#FutureofWork–International Data Corporation (IDC) announced its Future of Work predictions for 2023 and beyond. With global attention divided between many disruptors, the future of work is fraught with many unknowns, from where and how work will be done to how economic pressures will change job opportunities to how social, skills, and climate concerns will have a broad impact. Hybrid work, once thought to be a temporary means of enabling enterprises to continue business operations through the COVID-19 pandemic, has become a mainstay for our global future work landscape.

The reality of our current global economic, climate, and business challenges requires workers to be a part of dynamic and reconfigurable teams that can quickly adapt to business demands and new market requirements — anytime, anywhere, and from any physical location.

The promise of such hybrid work models is clear. Rapid adoption of more automated, cloud-based, and artificial intelligence (AI)-enabled work practices drives increased work productivity and introduces new, more agile ways of working. Insights from more digital-first ways of working are enabling organizations to be responsive to the needs of customers and employees alike, driving improvements in talent acquisition, employee retention, and customer satisfaction.

“The next five years will mark a period of distinct change in both the mechanics and social attitudes surrounding normalized work practices,” said Amy Loomis, research vice president, Future of Work at IDC. “As organizations wrestle with different elements of work transformation from technology adoption to new policies and practices, hybrid work will drive new technology solutions across functions and industries alike.”

IDC’s 2023 Future of Work predictions outline the framework for technology-related initiatives in the years ahead that can be leveraged by IT, human resources (HR), and other line-of-business (LOB) decision makers and influencers. The predictions are:

Prediction 1: To address health, sustainability, travel, and other disruptions, 30% of G2000 organizations will adopt immersive third-party metaverse conferencing tech services to enable client engagement by 2027.

Prediction 2: By 2024, the business developer role will be ubiquitous, with more than 60% of enterprises training and supporting business users to build their own applications and automated processes using low-code tools.

Prediction 3: Driven by skills shortages, CIOs that invest in digital adoption platforms and automated learning technologies will see a 40% increase in productivity by 2025, delivering greater speed to expertise.

Prediction 4: By 2024, organizations deploying employee micro-monitoring measures (camera/keystroke) will see a 20% decrease in actual employee productivity.

Prediction 5: G2000 companies that deploy reactive and tactical hybrid work models will see a 20% revenue loss in 2024 due to job attrition and underperforming teams.

Prediction 6: By 2025, organizations that have created dedicated hybrid security policies and developed a culture of trust will be 3x less likely to suffer a security breach.

Prediction 7: By 2024, companies offering frontline workers democratized access to digital collaboration, process automation, and similar tools will see a 20% increase in revenue due to improved productivity.

Prediction 8: Holistic and integrated analytics within an intelligent digital workspace (IDW) ecosystem will drive a 70% increase in differentiated business outcomes for adopters by 2026.

Prediction 9: Effectively blurring space and place, by 2025, 65% of G2000 companies will consider online presence to be at parity to “in real life” across their engaged workforce.

Prediction 10: By 2024, 55% of C-suite teams at global enterprises will use intelligent space and capacity planning technology to reinvent office locations for gathering, collaborating, and learning.

IDC’s Future of Work predictions are presented in full detail in the report, IDC FutureScape: Worldwide Future of Work 2023 Predictions (IDC #US48711022). Copies of this report are available to qualified members of the media.

An on-demand replay of IDC’s Worldwide Future of Work 2023 Predictions webcast will be available as one of more than 40 FutureScape webinars that will address the CIO Agenda, Digital Business, Artificial Intelligence, Cloud, Sustainable Strategies and Technologies, and a range of industry-specific and Future of X topics. To register for any of these webinars, please visit www.idc.com/futurescape2023.

About IDC FutureScape

IDC FutureScape presents information about technologies, markets, and ecosystems that help CIOs better understand future trends and their impacts on the enterprise. They also present guidance on complex, fast-moving environments and offer prescriptive, actionable recommendations. Every year, IDC identifies the key external drivers that will influence businesses in the coming years. An IDC FutureScape establishes 10 predictions derived from these drivers, analyzes the impacts on the IT organization, and proposes recommendations for the next five years. To learn more about IDC FutureScape, please visit: www.idc.com/futurescape2023.

About IDC’s Future of Work Research Practice

The 21st century economy requires workers to operate as dynamic and reconfigurable teams that can quickly adapt to business demands and new market requirements — anytime, anywhere, and from any physical location. The Future of Work demands a new level of agility for many enterprises, including embracing the new “normal” of a hybrid, mutable workforce. As organizations move to new hybrid models of working, automation of tasks and workflows will play an increasingly important role, enabling human workers to drive empathetic leadership, agile practices, and innovation. To learn more about IDC’s Future of Work research practice, please visit https://www.idc.com/promo/future-of-x/work.

About IDC

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,300 analysts worldwide, IDC offers global, regional, and local expertise on technology, IT benchmarking and sourcing, and industry opportunities and trends in over 110 countries. IDC’s analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly owned subsidiary of International Data Group (IDG), the world’s leading tech media, data, and marketing services company. To learn more about IDC, please visit www.idc.com. Follow IDC on Twitter at @IDC and LinkedIn. Subscribe to the IDC Blog for industry news and insights.

Contacts

Michael Shirer

508-935-4200

press@idc.com

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