Berkshire Hathaway Specialty Insurance Appoints Paul Emerson to Lead Customer & Broker Engagement in Canada

BOSTON & TORONTO–(BUSINESS WIRE)–Berkshire Hathaway Specialty Insurance (BHSI) today announced that Paul Emerson is assuming the additional role of Head of Customer & Broker Engagement in Canada. He is currently Senior Vice President, Head of Third-Party Claims, Canada, and will retain that role as well.

“We are excited to expand our Customer & Broker Engagement team in Canada as we continue to grow our presence and deepen relationships,” said Lori Spoon, Head of Customer & Broker Engagement, BHSI. “Leading our third-party claims team in Canada, Paul has worked closely with teams across our business and been pivotal in deploying our CLAIMS IS OUR PRODUCT philosophy to strengthen our customer and broker relationships. This expanded role is a natural extension of this success.”

Paul joined BHSI in 2015 as Vice President, Liability Claims, and was later promoted to lead third-party claims in Canada. During his more than 20-year career, he was also a practicing attorney specializing in liability defense litigation.

In his dual roles, Paul will report to Robert Romeo, Head of Claims, North America, while working closely with Lori Spoon and the global Customer and Broker Engagement team. He continues to be based in Toronto.

“Paul has an excellent record of building and leading our Canadian claims operation and an outstanding talent for fortifying relationships through thoughtful claims resolutions,” said Robert Romeo. “His proven expertise and relationship-building success make him an excellent choice to further elevate our engagement with customers and brokers across Canada.”

Berkshire Hathaway Specialty Insurance ( provides commercial property, casualty, healthcare professional liability, executive and professional lines, transactional liability, surety, marine, travel, programs, accident and health, medical stop loss, homeowners, and multinational insurance. The actual and final terms of coverage for all product lines may vary. It underwrites on the paper of Berkshire Hathaway’s National Indemnity group of insurance companies, which hold financial strength ratings of A++ from AM Best and AA+ from Standard & Poor’s. In Canada it underwrites on the paper of National Liability & Fire Insurance Company, a part of Berkshire Hathaway’s National Indemnity group of insurance companies. Based in Boston, Berkshire Hathaway Specialty Insurance has offices in Atlanta, Boston, Chicago, Columbia, Dallas, Houston, Indianapolis, Irvine, Los Angeles, New York, Plymouth Meeting, San Francisco, San Ramon, Seattle, Stevens Point, Adelaide, Auckland, Barcelona, Brisbane, Brussels, Cologne, Dubai, Dublin, Frankfurt, Hong Kong, Kuala Lumpur, London, Lyon, Macau, Madrid, Manchester, Melbourne, Munich, Paris, Perth, Singapore, Sydney, Toronto, and Zurich.


JoAnn Lee / +1 617.936.2937