Semafone Appoints Gary Levy as Chief Revenue Officer of the Americas

Levy brings robust security expertise and extensive knowledge of building cloud partner models with many years of success in driving customer experience

BOSTON–(BUSINESS WIRE)–Semafone®, the leading provider of data security and compliance solutions for call and contact centers, today announced the appointment of Gary Levy as Chief Revenue Officer (CRO) of the Americas, leading activities in the United States, Canada, and South America. Levy brings many years of leadership experience with diverse security, channel management, and sales expertise.

Levy will oversee Semafone’s Americas region and revenue-generating operations including pre-sales, direct sales, and channel sales. His focus will be on scaling the organization’s go-to-market capabilities, securing technology alliances to accelerate product development, and bringing Semafone’s portfolio into new and existing global markets.

“Organizations of all sizes must navigate compliance and security challenges, and our commitment to providing the best security solutions to customers and partners remains steadfast,” said Gary E. Barnett, CEO of Semafone. “As we take Semafone to the next level, I believe that world-class talent will propel our organization to new markets and opportunities, which is why I am pleased to welcome Gary Levy to our executive team to spearhead growth in the Americas. This is an ideal time to bring Gary on board as we continue investing in our products, partners, and overall operations to prioritize the security, safety, and compliance for current and future customers around the globe.”

With a longstanding tenure at Avaya, Levy served as the Vice President of Americas, Channel Sales, transforming partnerships and driving sales across five regions. He contributed to structuring successful cloud partner models and gained invaluable insights in securing communications with cloud applications within the customer experience industry. Most recently, Levy served as the Vice President of Worldwide Alliances & Channels at Oracle Communications where he was responsible for fostering critical relationships, partnerships, and alliances to transform the global channel ecosystem. His understanding and experience of contact centers, security, and compliance operations will be pivotal to Semafone’s continued success.

“Today, a successful partnership is built around long-lasting relationships that generate new opportunities – and Semafone is perfectly positioned to be that partner of choice, helping companies differentiate themselves from their competitors by delivering the right solutions to solve complex issues, securely and with ease,” said Levy. “Throughout my career, I’ve developed a deep understanding of the challenges organizations face when it comes to balancing security with a positive customer experience, and I look forward to putting those insights to work here. I am excited to join the talented Semafone team and lead strategic activities and partnerships in the Americas during a pivotal time of international expansion.”

About Semafone

Semafone provides secure cloud, hybrid and on-premises solutions to contact centers and all businesses accepting payments. In a digital world that has transitioned to remote work environments, its award-winning payment solutions enable organizations to collect personal data securely across all channels – including the telephone, webchat, social media, email, SMS, QR codes and more. Through Semafone’s patented data capture methods, sensitive information such as payment card or bank details and personally identifiable information (PII), including social security numbers, are collected directly from the customer for processing. This data capture method prevents PII from entering the business and IT infrastructure, protecting against the risk of fraud and the associated reputational damage, ensuring compliance with industry regulations such as PCI DSS. Semafone’s suite of solutions creates a seamless, omnichannel experience that increases sales conversion rates and boosts customer loyalty, while simplifying compliance.

Founded in 2009, the company now supports customers in 26 countries on five continents. Semafone is vertically agnostic and its extensive customer base includes companies such as Amica Mutual Insurance, British Sky Broadcasting, BT Group, and Sutter Health.

Livingbridge is a major investor in Semafone.

As a recognized global leader in secure voice transactions, Semafone’s technology is integrated with over 40 Payment Service Providers. Semafone has achieved the leading security and payment certifications: ISO 27001:2013, UK Cyber Essentials certification, PA-DSS certification for its Cardprotect payment solution, PCI DSS Level 1 Service Provider, registered Visa Level 1 Merchant Agent and Mastercard Site Data Protection (SDP) Compliant Registered Service Provider. To learn more, visit and follow us on LinkedIn, Twitter and Facebook.


Grace Bonacum

PAN Communications for Semafone