InvoiceCloud Participating in the Utility 2030 Collaborative Annual SPARK Meeting

BOSTON–(BUSINESS WIRE)–InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services, announced it will attend the Utility 2030 (U2030) Collaborative Annual SPARK Meeting in Los Angeles, California.


InvoiceCloud team members will participate in two speaking sessions during the event:

On August 27, InvoiceCloud’s Director of Enterprise Sales Carlyn Altheide will host an Ignite Talk, Breaking Barriers: Strategies for Removing Friction from Utility Billing, as part of an ongoing series of presentations where speakers share insights related to the event’s theme, “Igniting Lasting Behavioral Change.”

On August 28, InvoiceCloud’s Assistant Vice President, Enterprise Alliances Travis Murray will moderate the Customer Experience, Center of Excellence Panel: CX Practitioner Strategies for Enticing Customers to Support the New Energy & Water Economy. The session will feature Andrea Blomquist, Utility Billing Operations Manager for the City of Roseville, an InvoiceCloud customer.

InvoiceCloud also plans to attend the SPARK Awards Ceremony & Dinner to celebrate the following customers nominated for U2030’s 2023 Women Who SPARK awards:

Nicole Bates, Customer Services Manager at Mount Pleasant Waterworks, who worked with fellow nominee Kelly Rourk and InvoiceCloud to achieve 72% e-adoption among customers as of March 2023.

Marci Westlake, Customer Service Manager at Truckee Meadows Water Authority, who worked with InvoiceCloud to achieve a 4X increase in paperless billing among customers as of April 2022, contributing to $160k in annual savings in print and mail costs as of November 2022.

Andrea Blomquist, Utility Billing Operations Manager for the City of Roseville, who worked with InvoiceCloud to increase customer paperless enrollment 213% as of December 2018.

Kelly Rourk, Customer Service Process and Data Analyst at Mount Pleasant Waterworks, who worked with fellow nominee Nicole Bates and InvoiceCloud to save their team 15 hours a week in payment-related workload since implementing InvoiceCloud in December 2017.

This national program recognizes women who are innovators and mentors in the utility industry, have made great achievements in utility company transformation, and are poised to lead their organizations into the future.

About InvoiceCloud:

InvoiceCloud, an EngageSmart solution, is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. To learn more, visit www.InvoiceCloud.com.

About EngageSmart:

EngageSmart is a leading provider of vertically tailored customer engagement software and integrated payments solutions. At EngageSmart, our mission is to simplify customer and client engagement to allow our customers to focus resources on initiatives that improve their businesses and better serve their communities. EngageSmart offers single instance, multi-tenant, true Software-as-a-Service (“SaaS”) vertical solutions, including SimplePractice, InvoiceCloud, and DonorDrive, that are designed to simplify our customers’ engagement with their clients by driving digital adoption and self-service. As of June 30, 2023, EngageSmart serves 109,700 customers in the SMB Solutions segment and 3,400 customers in the Enterprise Solutions segment across several core verticals: Health & Wellness, Government, Utilities, Financial Services, Healthcare and Giving. For more information, visit www.engagesmart.com and follow us on LinkedIn.

Forward-Looking Statements

Certain statements in this release are “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 and are based on current expectations and assumptions that are subject to risks and uncertainties. All statements contained in this news release that do not relate to matters of historical fact should be considered forward-looking statements, and are generally identified by words such as “expect,” “intend,” “anticipate,” “estimate,” “believe,” “future,” “could,” “should,” “plan,” “aim,” and other similar expressions. These forward-looking statements include, but are not limited to, statements regarding anticipated financial performance and financial position, including our financial outlook for the first quarter and full year 2023 and thereafter, and other statements that are not historical facts. These forward-looking statements are neither promises nor guarantees, but involve risks and uncertainties that may cause actual results to differ materially from those contained in the forward-looking statements. Our actual results could differ materially from those anticipated in these forward-looking statements for many reasons, including, but not limited to, the following: our inability to sustain our rapid growth; failure to manage our infrastructure to support our future growth; our risk management efforts not being effective to prevent fraudulent activities; inability to attract new customers or convert trial customers into paying customers; inability to introduce new features or services successfully or to enhance our solutions; declines in customer renewals or failure to convince customers to broaden their use of solutions; inability to achieve or sustain profitability; failure to adapt and respond effectively to rapidly changing technology, evolving industry standards and regulations and changing business needs, requirements or preferences; real or perceived errors, failures or bugs in our solutions; intense competition; lack of success in establishing, growing or maintaining strategic partnerships; fluctuations in quarterly operating results; future acquisitions and investments diverting management’s attention and difficulties associated with integrating such acquired businesses; general economic conditions (including inflation and rising interest rates), both domestically and internationally, as well as economic conditions affecting industries in which our customers operate; the war in Ukraine; concentration of revenue in our InvoiceCloud and SimplePractice solutions; COVID-19 pandemic and its impact on our employees, customers, partners, clients and other key stakeholders; legal and regulatory risks; and technology and intellectual property-related risks, among others.

Other important risk factors that could affect the outcome of the events set forth in these statements and that could affect the Company’s operating results and financial condition are discussed in Item 1A of our Annual Report on Form 10-K for the year ended December 31, 2021, and our subsequent Quarterly Reports on Form 10-Q, as updated by our future filings with the Securities and Exchange Commission (“SEC”). Such statements are based on the Company’s beliefs and assumptions and on information currently available to the Company. The Company disclaims any obligation to publicly update or revise any such forward-looking statements as a result of developments occurring after the date of this document except as required by law.

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Contacts

Media:

Cathy Corwin

Quarter Horse PR

invoicecloud@qh-pr.com

Investor Relations:
Josh Schmidt

EngageSmart, Inc.

IR@engagesmart.com