New Community business unit aims to further elevate the advisor experience.
WALTHAM, Mass.–(BUSINESS WIRE)–J.D. Power ranks Commonwealth Financial Network® “#1 in Independent Advisor Satisfaction Among Financial Investment Firms, Nine Times in a Row.”
In the J.D. Power 2022 U.S. Financial Advisor Satisfaction StudySM, Commonwealth received an overall satisfaction score of 918 on a 1,000-point scale, compared with an independent segment average of 781. Outpacing the next-highest-ranked firm by 76 points, Commonwealth achieved the highest score in all reported key drivers of advisor satisfaction—leadership and culture, compensation, operational support, professional development, technology, and products and marketing.
“We owe our advisors a debt of gratitude for acknowledging our efforts this way. But even more so for setting the kind of example—through their own agility and resilience—that motivates and inspires our entire Commonwealth team to go the extra mile to help them help their clients,” said Commonwealth CEO Wayne Bloom. “Given the challenges across the board in our industry these last few years, this recognition is especially humbling.”
Bloom credits the year’s success in part to Commonwealth’s redoubling its commitment to fostering a thriving community with the creation of a new Community business unit, dedicated to forging fulfilling connections across Commonwealth through signature events, networking experiences, and shared learning.
“Over time, we’ve learned from our advisors that it’s not just about what we deliver, it’s how. And a big part of the ‘how’ is rooted in the strength of our community,” noted Bloom. “Our advisors have a voice here. We hear them loud and clear, and we make investments and adjustments in response to their feedback and to anticipate their evolving needs. We have established tools and experiences that enable them to keep connected and tap one another to share insights and best practices.”
“Our people and our community differentiate Commonwealth from the rest of our industry,” said Jessica Fougere, senior vice president of community, who oversees a seasoned team spearheading these company-wide initiatives. “By deepening our advisor connection and engagement with us and each other, we’re striving to elevate the individual and collective experiences as well as the personal and professional successes of every member of the Commonwealth family.”
Bloom added, “Everything we do—from the investments we make in our product suites to introducing our new entrepreneurial capital offering—comes down to how we can accentuate the strengths of every one of our advisors. That really defines who we are and how we serve and interact with our advisor community.”
About Commonwealth Financial Network®
Commonwealth Financial Network, Member FINRA/SIPC, a Registered Investment Adviser, provides financial advisors with holistic, integrated solutions that support business evolution, growth acceleration, and operational efficiency. J.D. Power ranks Commonwealth Financial Network “#1 in Independent Advisor Satisfaction Among Financial Investment Firms, Nine Times in a Row.” Privately held since 1979, the firm has headquarters in Waltham, Massachusetts, and San Diego, California. Learn more about how Commonwealth partners with more than 2,000 independent financial advisors nationwide by visiting www.commonwealth.com.
Commonwealth received the highest score in the independent advisor segment of the J.D. Power 2010, 2012, 2013, 2014, 2018, 2019, 2020, 2021, and 2022 Financial Advisor Satisfaction Studies of customers’ satisfaction among financial advisors. Visit jdpower.com/awards.