Aumentum Technologies and InvoiceCloud Transform the Digital Payment Experience for Tax Organizations and Their Constituents Through New Integrated Solution

NIAGARA FALLS, N.Y. & BOSTON–(BUSINESS WIRE)–Aumentum Technologies and InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services, today announced a new integrated solution to enhance the tax payment experience and streamline county tax offices’ internal efficiencies. Since April 2022, Aumentum Technologies and InvoiceCloud have collaborated to architect numerous streamlined solutions to provide tax organizations with a robust payments and customer communications experience, including customizable payment reminders and reporting capabilities.


“InvoiceCloud’s market-leading solution and seamless integration capabilities made it an easy decision to work together to provide tax organizations with best-in-class, robust payment solutions,” said Aumentum Technologies Executive Vice President, Andrew Wright. “Together, we remain dedicated to helping our customers save both time and money with our streamlined, joint offering.”

Built on true-SaaS technology, InvoiceCloud’s solutions are cloud-native, meaning county tax offices have the latest features in electronic bill presentment and payment processing, all without costly customizations or upgrades. The solution drives digital payment adoption, discourages taxpayer delinquencies, and reduces customer service calls by an average of 39% with modern payment options and an intuitive design (based on a limited subset of customers that went live from 2015-2021 and tracked/provided payment-related call data in their first 12 months on their previous platform and the InvoiceCloud solution, respectively). Convenient digital options such as PayPal, Venmo, and Pay by Text (in addition to traditional payment methods) have also yielded immediate benefits to treasurers’ offices—for example, one joint customer reported 75% Pay by Text adoption in their first payment collection cycle with the integrated solution.

“The expansion of InvoiceCloud’s relationship with Aumentum Technologies is a testament to the value our integrated solution is driving, not just to county treasurers and tax collectors, but to taxpayers as well,” said InvoiceCloud Vice President, Alliances and Business Development, Paul Applegate. “Aumentum Technologies shares our customer-first approach, and we look forward to continuing to work together to provide county governments with a more streamlined, modern, and frictionless billing and payments experience that drives digital engagement and lowers cost.”

To learn more about InvoiceCloud and Aumentum Technologies’ joint offering, click here.

About Aumentum Technologies:

Aumentum Technologies designs, develops, markets and supports a family of Property Tax and Valuation solutions for County, City, Township and State governments. For six decades our experienced team has focused on developing and delivering state-of-the-art software to our government customers. Through hundreds of installations and deployments around the world, our customers have experienced the benefits of effective property administration, valuation and taxation for their constituents.

Our team of accomplished professionals develops the highest quality software products on the most modern and scalable technology platform, drawing from over 3,000 combined years of experience and an array of professional accreditations including: State Certified Real Property Appraisers, Microsoft Certified Solution Developers, IAAO Designated Appraisal Professionals, Certified Project Management Professionals, Certified Organizational Change Practitioners, Certified Scrum Masters, Certified Information Systems Security Professionals, Microsoft Certified Azure Solutions Architect Experts, Certified General Appraisers, and Microsoft Power BI Certification to name a few. We put this expertise to work for our customers across the country to help them better serve their constituents.

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About InvoiceCloud:

InvoiceCloud, an EngageSmart solution, is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. To learn more, visit www.InvoiceCloud.com.

About EngageSmart:

EngageSmart is a leading provider of vertically tailored customer engagement software and integrated payments solutions. At EngageSmart, our mission is to simplify customer and client engagement to allow our customers to focus resources on initiatives that improve their businesses and better serve their communities. EngageSmart offers single instance, multi-tenant, true Software-as-a-Service (“SaaS”) vertical solutions, including SimplePractice, InvoiceCloud and DonorDrive, that are designed to simplify our customers’ engagement with their clients by driving digital adoption and self-service. As of June 30, 2023, EngageSmart serves 109,700 customers in the SMB Solutions segment and 3,400 customers in the Enterprise Solutions segment across several core verticals: Health & Wellness, Government, Utilities, Financial Services, Healthcare and Giving. For more information, visit www.engagesmart.com and follow us on LinkedIn.

Forward-Looking Statements

Certain statements in this release are “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 and are based on current expectations and assumptions that are subject to risks and uncertainties. All statements contained in this news release that do not relate to matters of historical fact should be considered forward-looking statements, and are generally identified by words such as “expect,” “intend,” “anticipate,” “estimate,” “believe,” “future,” “could,” “should,” “plan,” “aim,” and other similar expressions. These forward-looking statements include, but are not limited to, statements regarding anticipated financial performance and financial position, including our financial outlook for the first quarter and full year 2023 and thereafter, and other statements that are not historical facts. These forward-looking statements are neither promises nor guarantees, but involve risks and uncertainties that may cause actual results to differ materially from those contained in the forward-looking statements. Our actual results could differ materially from those anticipated in these forward-looking statements for many reasons, including, but not limited to, the following: our inability to sustain our rapid growth; failure to manage our infrastructure to support our future growth; our risk management efforts not being effective to prevent fraudulent activities; inability to attract new customers or convert trial customers into paying customers; inability to introduce new features or services successfully or to enhance our solutions; declines in customer renewals or failure to convince customers to broaden their use of solutions; inability to achieve or sustain profitability; failure to adapt and respond effectively to rapidly changing technology, evolving industry standards and regulations and changing business needs, requirements or preferences; real or perceived errors, failures or bugs in our solutions; intense competition; lack of success in establishing, growing or maintaining strategic partnerships; fluctuations in quarterly operating results; future acquisitions and investments diverting management’s attention and difficulties associated with integrating such acquired businesses; general economic conditions (including inflation and rising interest rates), both domestically and internationally, as well as economic conditions affecting industries in which our customers operate; the war in Ukraine; concentration of revenue in our InvoiceCloud and SimplePractice solutions; COVID-19 pandemic and its impact on our employees, customers, partners, clients and other key stakeholders; legal and regulatory risks; and technology and intellectual property-related risks, among others.

Other important risk factors that could affect the outcome of the events set forth in these statements and that could affect the Company’s operating results and financial condition are discussed in Item 1A of our Annual Report on Form 10-K for the year ended December 31, 2021, and our subsequent Quarterly Reports on Form 10-Q, as updated by our future filings with the Securities and Exchange Commission (“SEC”). Such statements are based on the Company’s beliefs and assumptions and on information currently available to the Company. The Company disclaims any obligation to publicly update or revise any such forward-looking statements as a result of developments occurring after the date of this document except as required by law.

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Contacts

Media:

Cathy Corwin

Quarter Horse PR

engagesmart@qh-pr.com

Natalie Dhakhwa

Aumentum Technologies

Natalie.dhakhwa@aumentumtech.com

Investor Relations:
Josh Schmidt

EngageSmart, Inc.

IR@engagesmart.com